Return & Refund Policy

At Fardora, your satisfaction is our top priority. We want you to feel confident and comfortable shopping with us.

While we hope you love every item you receive, we understand that sometimes a return may be needed. Our customer care team is always here to provide support and make the return process as simple as possible.

Please carefully review our return policy before placing your order.

1. Order Cancellation Before Shipment

If you need to cancel your order, please contact us as soon as possible before your order has been shipped.

Once your order has entered the fulfillment process or has been shipped, we are unable to cancel the order or stop the delivery.

If your order has already been shipped, please wait until you receive your package and submit a return request according to this policy.

2. 30-Day Return Guarantee

You may request a return within 30 days after receiving your order.

To be eligible for a return, items must meet the following requirements:

  • Items must be unused, unworn, and unwashed.
  • Items must be returned in their original condition with all tags attached and original packaging included.
  • Items must not show any signs of wear, damage, stains, perfume, makeup, or alterations.

Returns that do not meet these requirements may be refused.

3. Returns During Shipping

Once an order has been shipped, it cannot be returned while it is still in transit.

Please do not refuse delivery or send the package back directly without contacting us first.

After receiving your package, if you would like to return your item, please contact our customer service team to receive return instructions.

4. Return Reasons & Shipping Responsibility

Returns Due to Quality Issues or Incorrect Items

If you receive:

  • A defective item
  • A damaged item
  • The wrong item
  • An item significantly different from the product description

Please contact us with clear photos or videos showing the issue.

Minor variations in color, texture, or appearance caused by lighting, screen settings, or the natural characteristics of fabrics are not considered defects because they are a normal part of online product presentation.

Small loose threads, temporary marks from transportation, packaging wrinkles, slight stitching variations that do not affect use, and other minor textile manufacturing characteristics are not considered manufacturing defects when they can be easily corrected without affecting functionality, durability, quality, or overall appearance.

After confirmation, Fardora will provide a suitable solution:

  • Cover the return shipping cost, or
  • Send a replacement item free of charge.

We are committed to ensuring you receive the correct product in perfect condition.

Returns Due to Personal Reasons

For returns caused by personal reasons, including but not limited to:

  • Incorrect size selection
  • Change of mind
  • Personal style preference
  • Item no longer needed
  • Ordering multiple sizes/colors and keeping only some items

Customers are responsible for the return shipping cost.

A 10% restocking fee based on the original item price may be deducted from your refund amount for eligible products.

5. Restocking Fee Policy

To maintain affordable prices, reduce unnecessary waste, and provide high-quality fashion products, some of our items are produced in limited quantities based on customer demand.

Because of this, we are unable to support "buy multiple items and keep only one" shopping behavior.

For personal reason returns, a 10% restocking fee will apply to the following categories:

  • Dresses & Formal Dresses
  • Jumpsuits & Two-Piece Sets
  • Sweaters & Outerwear
  • Pants & Bottoms

The restocking fee will be automatically deducted from your final refund amount.

No restocking fee will apply for:

  • Confirmed quality issues
  • Incorrect items received
  • Items damaged before arrival

To ensure the best fit and avoid unnecessary return costs, we strongly recommend reviewing our size guide before placing your order.

6. How to Initiate a Return

Important:

Please do not send returns to the address shown on your original package or shipping label. This address belongs to the shipping carrier or warehouse and cannot process customer returns.

Step 1: Contact Us

Please email our customer support team:

service@fardora.com

Please include:

  • Order number
  • Reason for return
  • Photos/videos if there is a quality issue

Please write "RETURN" in the email subject line.

Step 2: Receive Return Approval & Instructions

Our customer service team will review your request.

If approved, we will provide the correct return address and detailed return instructions.

Please package your item carefully and ship it back within 14 days after receiving the return instructions.

We strongly recommend using a trackable shipping service.

Fardora is not responsible for return packages lost or damaged during transit.

7. Refund & Exchange Process

Inspection

Once we receive your returned item, our warehouse team will inspect it.

Inspection usually takes 3-5 business days.

After inspection, we will notify you whether your return has been approved.

Refund Processing

If your return is approved:

Refunds will be issued to your original payment method.

Refund processing will be completed within 5-7 business days.

Please allow additional processing time depending on your bank or payment provider.

8. Non-Returnable Items

The following items cannot be returned or refunded:

Customized or personalized products

Promotional gifts

Free gifts or complimentary items

Mystery box products

Items marked as "Final Sale"

Clearance items

Products with a discount label shown on the product image or product page

Please carefully review product information before purchasing.

9. Lost or Damaged Return Packages

Customers are responsible for ensuring returned packages are shipped with valid tracking information.

Fardora is not responsible for return packages lost, stolen, or damaged during transportation.

Please keep your return shipping receipt until your refund has been successfully completed.

10. Delivery Issues

Customers are responsible for providing accurate and complete shipping information during checkout.

Fardora is not responsible for failed deliveries caused by incorrect or incomplete shipping details, including:

Incorrect address

Missing apartment/unit number

Incorrect postal information

Please carefully check your shipping information before completing your order.

11. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: service@fardora.com

We are always happy to assist you and provide the best possible shopping experience.