Refund policy

FARDORA

1. Customer Satisfaction and Commitment

At Fardora, customer satisfaction is a priority. Every garment is carefully selected and reviewed before shipment to help ensure that each product meets our standards for design, quality, and presentation.

Customers trust our collections for their style, versatility, and shopping experience. Our commitment is to provide clear communication, professional service, and efficient solutions at every stage of the customer journey.

Our administrative operations and customer support are centrally coordinated, while returns are processed through an authorized international logistics center specialized in returns and exchanges.

2. Exchanges and Returns

2.1. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, our team will review your case as a priority and provide an appropriate solution.

You may contact us within 48 hours of receiving your order so we can assess the issue and assist you as quickly as possible.

Minor variations in color, texture, or appearance caused by lighting, screen settings, or the natural characteristics of fabrics are not considered defects because they are a normal part of online product presentation.

Small loose threads, temporary marks from transportation, packaging wrinkles, slight stitching variations that do not affect use, and other minor textile manufacturing characteristics are not considered manufacturing defects when they can be easily corrected without affecting functionality, durability, quality, or overall appearance.

If an issue can be resolved through a simple correction, such as trimming excess thread or ironing packaging wrinkles, the garment will be considered compliant with manufacturing specifications.

The final determination of whether an issue is a manufacturing defect will be made by our quality control team after reviewing the information and photographs provided by the customer.

2.2. Returns Due to Dissatisfaction or Withdrawal

We want you to shop with confidence. If a product does not meet your expectations, you may request a return within 15 days of receiving your order.

Before initiating a return, our team may offer faster and more convenient alternative solutions to resolve the situation immediately.

International returns require a specific logistics and verification process. Our team will provide the necessary instructions to ensure the request is handled correctly.

To maintain our quality standards and continue offering competitive promotions and shipping conditions, return shipping costs are the responsibility of the customer.

For returns based on dissatisfaction or withdrawal, a fixed deduction may be applied to partially cover logistics, operational, and international processing costs associated with the return. The current deduction is USD 10.

This deduction does not apply to defective, damaged, or incorrectly shipped products.

Conditions for accepting a return:

  • The product must remain in its original condition, including all components and original packaging.
  • The product must not show signs of misuse, excessive wear, or damage.
  • Products requiring specific hygiene conditions must be returned completely clean.
  • Any issue should be reported as soon as possible after delivery.
  • The return shipment must be sent within 15 days of receiving the product. Returns shipped after this period may be refused.

We reserve the right to reject returns that do not meet these conditions in order to protect the quality of our service and the shopping experience of all customers.

Requests are generally processed within up to 7 business days from receipt and inspection of the returned product.

3. Return Request Process

To ensure your request is processed correctly, please follow these steps:

  • Send an email to: service@fardora.com
  • Include your order number.
  • Include the reason for the return or exchange.
  • Include a photograph of the product if applicable.
  • Include your full name and complete address.

Our team will provide the appropriate authorized return address for processing your return.

Important: Do not send products to the original sender's address. Returns can only be processed if sent to the authorized address provided by our team.

Once your request has been approved:

  • You will have 7 calendar days to ship the return.
  • You may choose the courier service of your preference.
  • We recommend using a tracked shipping service and keeping the tracking number until the process is completed.
  • We recommend including a copy of your order confirmation inside the package.

Returns sent without prior authorization or to unauthorized addresses will not be accepted.

4. Cancellations and Right of Withdrawal

4.1. Timeframe

You may request cancellation of your order within 15 days of receiving it by notifying us via email.

4.2. Important Information

We operate with an automated logistics system that allows orders to be processed and prepared within short timeframes.

For this reason, once an order has been shipped, direct cancellation may no longer be possible. In such cases, the customer may exercise the right of withdrawal by following the return procedure after receiving the product.

5. Consequences of Cancellation

Once the returned product has been received and inspected, the corresponding refund will be processed within a maximum period of 14 days using the same payment method used for the original purchase.

Original shipping costs are non-refundable.

For returns based on withdrawal or dissatisfaction, the fixed deduction described in section 2.2 may be applied.

6. Refunds in Exceptional Cases

6.1. Incorrect Address or Phone Number

If an order cannot be delivered due to incorrect information provided by the customer, a partial refund may be issued due to logistics and operational costs already incurred.

6.2. Refused or Undeliverable Shipments

If the recipient refuses delivery or the shipment cannot be completed due to repeated absence of the customer, a partial refund may be issued due to the logistics costs generated.

6.3. Transportation Incidents

If an issue occurs that is attributable to the shipping carrier, our team will coordinate an appropriate solution to ensure successful delivery of the order.

7. Policy on Misuse and Abuse Prevention

Fardora reserves the right to reject returns, exchanges, or refund requests in cases of fraudulent activity, abuse of company policies, irregular behavior, or excessive return patterns.

8. Final Information

  • All returns are processed through our authorized international logistics center.
  • Return shipping costs are the responsibility of the customer.
  • Only returns that follow the procedure provided by our team will be accepted.
  • By placing an order in our store, the customer accepts the purchase and return conditions available on this page.